Below, we tell you
all the measures we have taken.
COVID-19 Information
A Responsible
and Safe Space
The safety of our guests is our priority. We go beyond complying with the sanitary instructions of national and local authorities to offer you a safer stay in terms of cleanliness and disinfection.
Cleaning
Protocol
Cleanliness and disinfection is extreme in both common areas and rooms. We use cleaning products approved by the Ministry of Health in all common areas, rooms, contact surfaces, objects, as well as on all textiles. Of course, we have also increased the frequency of cleaning and disinfection.
Come and enjoy with tranquility,
hygiene and safety!
Safety
Protocol
The safety of our clients, employees and collaborators is our main concern. Our hotels follow all the protocols to facilitate the required social distance. For this reason, we have created signage in all common areas reminding of the need to keep a safe distance, as well as the use of masks, and we have installed separation screens. We have also redesigned the communal areas by placing the furniture to comply with current legislation in terms of capacity and distancing.
Finally, our teams receive constant training in risk prevention and all the necessary equipment, such as masks, hydroalcoholic gel, thermometers to measure temperature, etc. to work safely.
Digital
Services
In order to minimise interaction and direct contact between customers and employees, we have implemented new digital solutions.
- Online Pre-Check-in: online service to check-in minimising interaction with staff. You only need to go to reception to confirm your identity.
- Digital Welcome: thanks to the new digital welcome, you will receive in your email all the services available at the hotel without having to go to reception.
Security
Protocol
Given these unique circumstances, we are making our booking policy more flexible in order to give you peace of mind and continue to offer you the best value for money. All bookings made at El Cálamo will allow you a free date change until 31/12/2021.
Thanks to your support, an innovative business model and a high quality of our services, we are at the disposal of all our guests, to make your stay with us a positive and safe experience.
If you have any questions about our prevention and security measures, you can contact us and ask us about the measures applied in El Cálamo Guesthouse.
We will be happy to help you.